Others say...

"Extremely Poor Support"
I own three license copies of Acrobat 9 Pro and have had countless problems with it trying to determine which SN is on which machine. It used to be an easy task just going to the Help and About menu. They have apparently removed this feature.

After spending 4 hours on tech support and being lied to by 3 different techs, I was finally advised there is no solution. The tech that told me there was no solution admitted that the second one lied to me. I then called sales and they told me I could convert to volume licensing and get a refund on the individual copies. I asked 3 times about the refund and was assured that would work. I went ahead and purchased the volume licensing for 3 licenses and the sales rep transferred me over to another division for my refund on the original 3. After a long time on hold and lots of confusion, 30 minutes later I was told no, it would not work, no refund. Calls back to sales produced no response and I had to call back 3 times. This all cost me at least 6 hours of work and now I have been charged for 6 licenses.

I have owned a computer since 1981 and the current Acrobat tech support is the most unhelpful, rude, uninformed and robot like I have ever dealt with. They are just reading scripts and have a very poor command of English. This is the poorest experience with tech support I have ever had.

This company gets a resounding "F".

Ed Bideau
Chanute, Kansas

"Installation & customer service problems"
My wife has a laptop from a previous job that was given to her when she left several years ago. Her older acrobat stopped working recently and I bought the latest upgrade for her on a CD and installed it just before she left on a long trip, since she needed to make PDF files from web pages while she was gone. The install process detected the earlier version of acrobat and made me uninstall it, then continue the installation. I had two CDs on hand of earlier versions from other laptops (now dead) for which I had purchased acrobat, and I was surprised that it never asked for a CD of an earlier version, but at the end it worked and I thought all was well because it had detected the previous version.

When she got to her destination and tried to run acrobat, it said it wasn't registered and she needed the CD from a prior version to finish the installation. Of course she didn't have the CD with her. I called customer service and explained the situation, asking if there was a way she could call in and they could activate it over the phone by giving her an answer to a challenge question. They said yes. However, when she called, they claimed that they couldn't find a record that it had ever been installed legally on that computer (even though she had been a senior manager and knew that the company had been careful to use only licensed copies of all software). So they wouldn't allow the upgrade to be activated, and my wife was not able to work on her trip.

In my view, they should have given us the benefit of the doubt, but they believed their records were infallible.

"Why can't they offer an "Acrobat Elements"?"
Acrobat Standard 9 works mostly OK on Windows 7 (actually the print dialog box is a little buggy...it pops up in the background with a generic icon), however, most of the functionality I want is just included in OSX as part of the operating system. All I do is print to .pdf, add post-it notes to pdf files, and sometimes extract and insert pages. I don't know why I need to pay $90 per Windows machine for this functionality. Adobe has made .pdf the industry standard (my bank statements come in this format, among others), and they should provide a more affordable option for people to do basic, consumer-grade manipulation. More of a Reader-Plus, than a Pro-Minus

"Great program"
I purchased this product as an upgrade to Acrobat 7.0 Professional. What an improvement! The main function I was looking for was the ability to create fillable PDF documents. This program makes that process very user-friendly. It's a matter of a few clicks and you're done. I'd highly recommend this upgrade.

"No Acrobat Support"
Only a basic user, primarily use the scan documents & convert from Word & Outlook features. I seldom create a new Acrobat Document.

When selecting the scan feature I encountered a problem with scanning when selecting the Black & White document feature.
The resultant scan developed as a negative copy, the charactors were desplayed white & the background all black.

When I contacted Adobe technical support via e-mail their response was to refere me to how to use the scan feature and nothing about my stated problem. Again I requesting help and never heard back form them.

So my review is that Acrobat Standard 9 upgrade is not as usefull to me as was my old acrobat 7.